return and exchange policy

not in love with your SALT or SALTLAB purchase? that's okay! here's everything you need to know to make a return or exchange.

online purchase - return and exchange policy

*holiday shopping return policy: holiday purchases will be accepted for return or exchange up until January 12, 2025, with original receipt and tags attached.  

RETURNS

Within 14 days of the shipping date, you can receive a refund to the original method of payment.

EXCHANGE & CREDIT

In shop only — you can exchange within 30 days* of the shipping date.

After 30 days*, we will no longer accept returns or exchanges.

We are not able to offer exchanges online. If you need a new size or colour, you may exchange in shop, or place a new order online.

in shop purchase - return and exchange policy

for purchases made in shop, you can return or exchange your purchases in shop only.

regular priced merchandise

RETURNS

Within 14 days of purchase, you can return your item and receive a refund to the original method of payment..

EXCHANGE & CREDIT

Within 21 days of purchase, you can exchange your item.

After 21 days, we will no longer accept returns or exchanges.

sale merchandise

all sale and discounted items bought in store are final sale.

return and exchange details

for all returns or exchanges:

  • items must not be washed, worn or damaged.
  • all original tags must be attached
  • you must present a valid receipt - digital receipt or online order confirmation and number are applicable.

the following items are final sale and not eligible for return or exchange:

  • bodysuits
  • swimwear
  • jewelry, pins, and stickers

how to mail back an online return

to generate your return label, click here.

place the items you wish to return back into the mailing envelope in which they were received. tape your label onto the envelope and drop off at your nearest Canada Post location. once we receive your return, we will refund your purchase. please note, a return postage fee of $8.00 will be deducted from your refund.

please email us at customerservice@theshopsalt.com if you have any questions.

how to return to shop

ONLINE PURCHASES

should you prefer to return your online purchases to the shop, come visit us! Your shipping confirmation and e-receipt email is your official receipt. simply screenshot or pull up on your phone and we’ll take it from there.

IN STORES PURCHASES

simply bring your items and your e-receipt and we’ll take care of it. if you do not have an e-receipt available, we require you to bring the card used to make your purchase for us to find your order in our system.

SALTLAB return policy 

If for whatever reason you are unhappy with your SALTLAB purchase you have 14 business days from when you receive your order to return. Your item must be in original condition and all labels still attached. Refunds will be issued to the original method of payment whether in store or online. 

please note that if your item was customized, it is final sale and therefore is unable to be returned.

please refer to "how to mail back an online return" and "how to return to shop" for specific return instructions. 

please email us at lab@theshopsalt.com if you have any questions.